International Flight


DisembarkPresent your passportRetrieve your baggageUndergo the Customs inspectionProceed to Arrivals hallHave a pleasant journey.

Documents to be presented passport, Arrival Card >> Arrival Card sample



Step 1 : Passengers disembark and follow the sign leading to Passport Control and the baggage hall


Follow Arrivals sign to Immigration and proceed to retrieve your baggage.


 Passengers can use FREE WiFi Service at the airport with selecting network SSID “@AirportTrueFreeWiFi”Click here
 In addition, passengers can also get FREE Mobile SIM for tourist at the airport.  Click here




  In case a passenger has not obtained a visa to enter Thailand, the list of countries whose citizens are eligible to obtain Visa on arrival alongside additional details can be accessed here. Visa on Arrival click

  In case a passenger traveling from Africa and South America, proof of vaccination is required to be presented at either the Quarantine counter in the south or in front of the Immigration at your convenience.

Visa on Arrival                                                            the Quarantine counter    




Step 2 : Present your passport and Arrival Card at the immigration counter.


Immigration counter

Passport Control


Strp 3 : Retrieve your baggage in the baggage hall at the baggage carousel no.6-23. 

You can verify the baggage carousel number of your flight on the Baggage Claim Flight Board.

Baggage Claim flight board


Your baggage should be retrievable at the baggage carousel number of your flight displaying on the flight board.

baggage carousel area



In case you can’t find your baggage or the baggage carousel is empty, kindly contact your airline, e.g. Star Alliance, BFS etc. or at the baggage claim counter.



baggage tracking counter



Step 4 : After you have your baggage and all your belongings, undergo the Customs inspection. Click for details.

 If you have goods to declare, you should go to the exit stating “Goods to Declare” (the red exit)

 If you have nothing to declare, use the exit stating “Nothing to Declare” (the green exit)



You can check the list of goods to declare at the Customs inspection click

Customs inspection


Step 5 : Proceed to Arrivals hall on 2nd level (Exits, B&C).

international flight arrival exits



 Appointment for a pickup can be made at the meeting point. (meeting point map)

Meeting Passengers


 For passengers who need to rent a car, the car rental services are provided at the airport on 2nd floor. Also, for more convenience, you can check availability with special rate of care hire and make online booking.  Click here.
 For passengers who looking for accommodations near the airport, you can find “Top 10 airport nearest hotels” Click here or you can search and find more hotels with special rate Click here.


Step 6 : Have a pleasant journey.  Ground transport and airport map can be accessed here. Ground transport click

public transport service

For more information, please contact Information Counter at Suvarnabhumi Airport with 24 hours availability, both inside and outside the terminal building or call 02-132-1888.  Click here

“AOT Application”  an Airport Mobile Application that keep you connected to all trips with Airports of Thailand. , No matter you have inbound or outbound flights in Suvarnabhumi Airport or in other 5 airports in Thailand , AOT Application will help you monitor and check the real-time flight status accuracy. Click here to download it now for FREE; both iOS and Android are available!