 |
|
| NEWS |
|
|
|
|
| Suvarnabhumi Airport hastensto solve the problem of the delayed luggage transfer of arrival passengers |
|
| Date 10 AUG 12
|
Suvarnabhumi Airport increased the measure in rushing the implementation of passengers’ luggage transfer of the concessionaire in accordance with the contract, in order to solve the problem of the delayed luggage transfer of arrival passengers.
Mr. SomchaiSawasdeepon, Director of Suvarnabhumi Airport, Airports of Thailand Public Company Limited (AOT) disclosed that pursuant to the complaint of the service users, that the service of the arrival passengers’ luggage transfer was delayed, Suvarnabhumi Airport was not at ease and was thoroughly attempting to solve the problem by rushing the concessionaire and airlines responsible for the passengers’ luggage transfer from the aircraft. Currently two largest concessionaires, namely Thai Airways International Public Company Limited (Thai Airways) andBangkok Flight Services Co., Ltd. (BFS) are requested to act according to the provisions in the concession contract. And some airlines are directly handlingthe baggage serviceby themselves.
Mr. Somchai said that in the concession contract for transferring passengers’ luggage of both Thai Airways International Public Company Limited (Thai Airways) and Bangkok Flight Services Co., Ltd. (BFS) it requires that the concessionaires shall transfer in each flight the first passenger’s luggage to the baggage claim point located in the basement of the passenger terminal within 15 minutes after the aircraft is completely moored. After that the luggage shall be transferred on the conveyor belt to the baggage claim hall, which takes 3 – 4 minutes time. Therefore a passenger shall get the first luggage within not over 18 – 20 minutes. The last luggage shall arrive at the baggage claim point within 25 minutes and the passenger shall get the last luggage within 25 – 30 minutes. It was also required in the concession contract that the concessionaire shall be able to proceed within the specified time at least 92% of all serviced flights in each month.
Mr. Somchai added that after receiving the many complaints concerning the delayed luggage transfer, Suvarnabhumi Airport has held a joint meeting at the past beginning of this year with the management of Thai Airways and BFS including airlines, which render the luggage transfer service by themselves, by requesting them to rush with the luggage transfer more rapidly. However, Suvarnabhumi Airport has periodically monitored by sampling the handling time. Until now, it was found that Thai Airways could handle in accordance with the time specified in the concession contract only 33% of the flights service in each month, whereas BFS could handle 63%.
Mr. Somchai emphasized that Suvarnabhumi Airport is still continuing to follow up this matter and reiterated both Thai Airways and BFS including other airlines with the aim at speeding up to solve the problem of the delayed luggage transfer. There will be soon a meeting with the management of the mentioned agencies and on this occasion Suvarnabhumi Airport would like to apologize for the delayed luggage transfer service of the arrival passenger. If any passenger is facing the problem of the said delayed luggage transfer service, he/she can inform at the telephone number 02-132-1888 throughout 24 hours.
|
|
Special Affairs Department Suvarnabhumi Airport
Tel.: 0-2132-9023
Fax: 0-2132-9019
|
| |
|
English
